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Senior Partner Engineer

Roku · London

Full time On site
description Job Description
<div class="content-intro"><h2 style="font-family: GothamBold,Helvetica,Arial,sans-serif; color: #662d91;">Teamwork makes the stream work.</h2> <p>&nbsp;</p> <h3 style="font-family: GothamBold,Helvetica,Arial,sans-serif;"><strong>Roku is changing how the world watches TV</strong></h3> <p>Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.</p> <p>From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.</p> <p>&nbsp;</p></div><h3><span data-contrast="none"><span data-ccp-parastyle="heading 2">About the team</span></span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:320,&quot;335559739&quot;:140}">&nbsp;</span></h3> <p><span data-contrast="auto">The Partner Engineering team’s vision is to establish Roku as the preferred platform of choice for our partners (media companies) to distribute and monetize their content globally. The Partner Engineering team’s mission is to be the technical advocate and point of contact for the Partner’s Engineering organization within Roku to help them deliver the best content viewing experience globally for the Roku user community. On a day-to-day basis, we work with engineers from partners organization to help them develop, test, certify, and launch partners direct-to-consumer (DTC) apps in compliance with the Roku platform distribution agreement. We represent partners’ roadmap and technical needs by working cross-functionally with the assigned Partner Engagement Managers,&nbsp;product and engineering teams within Roku.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160}">&nbsp;</span></p> <h3><span data-contrast="none"><span data-ccp-parastyle="heading 2">About the role</span></span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:320,&quot;335559739&quot;:140}">&nbsp;</span></h3> <p><span data-contrast="auto">Roku's platform is live across the multiple European&nbsp;countries, and our European footprint is growing — through Roku TV licensing partners, through our own streaming hardware, and through the local broadcasters and streaming services that make the platform worth owning in each market.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160}">&nbsp;</span></p> <p><span data-contrast="auto">You will be the senior engineer for our European partners: the person who makes their apps fast, stable and certifiable on Roku, who represents their technical constraints to our platform and OS teams, and who makes each new market launch a technical success rather than a scramble.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160}">&nbsp;</span></p> <p><span data-contrast="auto">You will be the engineer for a portfolio of European partners — public service and commercial broadcasters, subscription streaming services and pay-TV operators — working with the Partner Engineering team in San Jose and with the Partner Engagement Manager in London who owns those partners’ relationships. You will debug crashes, memory and launch-time issues, diagnose partner-reported streaming problems, and give your partners hands-on support through Roku certification.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160}">&nbsp;</span></p> <p><strong><span data-contrast="auto">How you’ll work with the Partner Engagement Manager.</span></strong><span data-contrast="auto"> The Partner Engagement Manager from Roku owns the partner relationship, the launch plan and timeline, partner priorities, and communication during incidents. You own the technical diagnosis, the integration work, and technical sign-off on certification and launch readiness, working engineer to engineer with the partner’s technical team. When something breaks, the Partner Engagement Manager coordinates the response and keeps the partner informed; you find the root cause and the path to a fix.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160}">&nbsp;</span></p> <p><strong><span data-contrast="auto">Level: </span></strong><span data-contrast="auto">Senior individual contributor, with no direct reports.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:80}">&nbsp;</span></p> <p><strong><span data-contrast="auto">Reports to: </span></strong><span data-contrast="auto">Director, Partner Engineering, based in San Jose.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:80}">&nbsp;</span></p> <p><strong><span data-contrast="auto">Location and work arrangement: </span></strong><span data-contrast="auto">London, UK, in the office Monday to Thursday, with flexible Fridays. Travel within Europe up to 40% of your time. Regular late-afternoon calls with San Jose, whose working day starts at 4pm UK time.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:80}">&nbsp;</span></p> <p><strong><span data-contrast="auto">On-call: </span></strong><span data-contrast="auto">For major partner launches and live events, the Partner Engagement Manager is the on-call escalation point and brings this role in for technical diagnosis, which can mean occasional work outside normal hours.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:80}">&nbsp;</span></p> <p><strong><span data-contrast="auto">Expected impact: </span></strong><span data-contrast="auto">European partners’ apps pass certification and launch without technical surprises. Additionally, you’ll own the stability, performance and engagement metrics for your partners' apps, and keep each at or better than its benchmark: Roku's certification thresholds and the best-performing apps on the platform.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Stability: crash rate, unexpected app closures and out-of-memory terminations</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Performance: launch time, video start time, video start and playback failures, and rebuffering</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Engagement: streaming hours per subscriber</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">App Certification and public release: time from technical onboarding to launch in each new market</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="11" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Incidents: platform-caused incidents affecting your partners' apps, and time to resolve them</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160}">&nbsp;</span></li> </ul> <h3><span data-contrast="none"><span data-ccp-parastyle="heading 2">What </span><span data-ccp-parastyle="heading 2">you'll</span><span data-ccp-parastyle="heading 2"> do</span></span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:320,&quot;335559739&quot;:140}">&nbsp;</span></h3> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">European market expansion</span></span></strong><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:220,&quot;335559739&quot;:100}">&nbsp;</span></p> <ul> <li><strong><span data-contrast="auto">Sign off the technical readiness of each new market launch.</span></strong><span data-contrast="auto"> The Partner Engagement Manager owns the launch plan and timeline; you work with Channel Publishing and Certification to get global and local broadcasters and streaming services onto the platform ahead of a market opening — scoping integrations, running technical onboarding, and clearing the issues that would otherwise surface on launch day. Then write down what “technically ready” meant for that market, so the next launch is faster and cheaper.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:460,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559991&quot;:280}">&nbsp;</span></li> <li><strong><span data-contrast="auto">Represent regional technical requirements inside Roku engineering.</span></strong><span data-contrast="auto"> European partners hit constraints that do not exist in North America: built-in broadcast TV tuners on Roku TVs, accessibility obligations, rules on how prominently European content is shown, privacy rules for viewing data, and regional differences in content protection and delivery. You will work out what each means technically, and turn it into concrete platform requirements, feature requests and firmware bugs — and follow them to resolution. You don’t need to be an expert in each regulation but should be capable to work cross-functionally with Roku legal, product, engineering to drive these requests to resolution,</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:460,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559991&quot;:280}">&nbsp;</span></li> <li><strong><span data-contrast="auto">Help European partners integrate Roku Pay,</span></strong><span data-contrast="auto"> working with Roku technical teams: you advise partners on their integration, debug it, and test European purchase flows for multi-currency pricing, VAT and invoicing expectations, strong customer authentication (PSD2/SCA) at purchase and re-authentication, and local payment method coverage.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:460,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559991&quot;:280}">&nbsp;</span></li> <li><strong><span data-contrast="auto">Resolve platform issues on Roku TV and operator devices in Europe.</span></strong><span data-contrast="auto"> When a TV maker’s or operator’s hardware makes partner apps misbehave, you reproduce the problem, measure which devices and apps it affects, and work it to a fix with Roku engineering teams.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:460,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559991&quot;:280}">&nbsp;</span></li> </ul> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">Core Partner Engineering</span></span></strong><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:220,&quot;335559739&quot;:100}">
lightbulb_outline Skills Required
365 - Partner Management
Job Details
payment Salary: Negotiable
work Type: Full time
business Mode: On site
visibility Views: 2
people Applications: 0
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