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Senior Partner Engagement Manager

Roku · London

Full time On site
description Job Description
<div class="content-intro"><h2 style="font-family: GothamBold,Helvetica,Arial,sans-serif; color: #662d91;">Teamwork makes the stream work.</h2> <p>&nbsp;</p> <h3 style="font-family: GothamBold,Helvetica,Arial,sans-serif;"><strong>Roku is changing how the world watches TV</strong></h3> <p>Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.</p> <p>From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.</p> <p>&nbsp;</p></div><h3><span data-contrast="none"><span data-ccp-parastyle="heading 2">About the team</span></span><span data-ccp-props="{&quot;335559738&quot;:280,&quot;335559739&quot;:120}">&nbsp;</span></h3> <p><span data-contrast="auto">As the primary operational relationship layer between Roku and its Tier 1 content and development partners, we launch, grow, and sustain best-in-class streaming apps across the app lifecycle, from onboarding to EOL. We equally protect Roku’s platform integrity and monetization objectives and advocate for the best viewer experience, while helping partners reach and retain Roku viewers globally.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:140,&quot;335559740&quot;:276}">&nbsp;</span></p> <p><span data-contrast="auto">Partner Engagement collaborates closely with cross-functional teams within Roku, including Content Distribution, Business Development, Commerce, Advertising, Product, and Engineering.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:140,&quot;335559740&quot;:276}">&nbsp;</span></p> <h3><span data-contrast="none"><span data-ccp-parastyle="heading 2">About the role</span></span><span data-ccp-props="{&quot;335559738&quot;:280,&quot;335559739&quot;:120}">&nbsp;</span></h3> <p><span data-contrast="auto">You will own a portfolio of partners across the UK, Ireland, France, Germany, Austria and other EU markets: public service and commercial broadcasters, subscription streaming services, pay-TV operators, and the third-party development agencies that build their apps. In Europe, you will work alongside Partner Engineering, Roku’s technical team for partners, including a Senior Partner Engineer based in London, who owns technical diagnosis and sign-off while you own the relationship, launch plan and incident communication.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:140,&quot;335559740&quot;:276}">&nbsp;</span></p> <p><span data-contrast="auto">This external-facing role needs strong technical fluency, product sense, alongside excellent communication and stakeholder management skills.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:140,&quot;335559740&quot;:276}">&nbsp;</span></p> <p><strong><span data-contrast="auto">Level:</span></strong><span data-contrast="auto"> Senior individual contributor, with no direct reports.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:140,&quot;335559740&quot;:276}">&nbsp;</span></p> <p><strong><span data-contrast="auto">Reports to:</span></strong><span data-contrast="auto"> Director, Partner Engagement, based in New York.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:140,&quot;335559740&quot;:276}">&nbsp;</span></p> <p><strong><span data-contrast="auto">Location and travel:</span></strong><span data-contrast="auto"> Based in London, in the office Monday to Thursday, with travel of up to 40% across the UK and Europe.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:140,&quot;335559740&quot;:276}">&nbsp;</span></p> <p><strong><span data-contrast="auto">Expected Impact: </span></strong><span data-contrast="auto">Partners’ apps in the UK and Europe launch on Roku on schedule and stay healthy after launch, Tier 1 tentpole events run without partner-visible incidents, and partners adopt new Roku platform features and follow Roku’s roadmap recommendations.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:140,&quot;335559740&quot;:276}">&nbsp;</span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Discovery and Retention feature adoption rates</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:140,&quot;335559740&quot;:276}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{&quot;ObjectId&quot;:&quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[469777841,&quot;Arial&quot;,469777842,&quot;Arial&quot;,469777843,&quot;Arial&quot;,469777844,&quot;Arial&quot;,469769226,&quot;Arial&quot;,268442635,&quot;21&quot;,469775450,&quot;normaltextrun&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;normaltextrun&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}">Quality of Experience</span><span data-ccp-charstyle="normaltextrun"> (</span><span data-ccp-charstyle="normaltextrun">QoE</span><span data-ccp-charstyle="normaltextrun">) scores</span><span data-ccp-charstyle="normaltextrun"> at launch</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:140,&quot;335559740&quot;:276}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="" data-font="Symbol" data-listid="8" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Partner satisfaction </span><span data-ccp-charstyle="normaltextrun">scores</span></span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:140,&quot;335559740&quot;:276}">&nbsp;</span></li> </ul> <h3><span data-contrast="none"><span data-ccp-parastyle="heading 2">What </span><span data-ccp-parastyle="heading 2">you’ll</span><span data-ccp-parastyle="heading 2"> be doing</span></span><span data-ccp-props="{&quot;335559738&quot;:280,&quot;335559739&quot;:120}">&nbsp;</span></h3> <ul> <li data-leveltext="•" data-font="" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:270,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><strong><span data-contrast="none">Own partner relationships:</span></strong><span data-contrast="none"> Build trust and strategic relationships within the assigned partner’s account organizations. Act as the primary point of contact for partner’s business and product stakeholders to help partner’s manage technical risks, launch, distribute and evolve their product (partner direct-to-customer app) roadmap on the Roku platform.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:100,&quot;335559740&quot;:276}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:270,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="2" data-aria-level="1"><strong><span data-contrast="none">Manage partner’s app lifecycle: </span></strong><span data-contrast="none">Run each partner’s product launch plans and timeline from onboarding through certification, launch and post-launch operations. Roku’s certification team runs the review, and the Partner Engineer signs-off technical readiness; you keep the timeline, risks and communication on track.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:100,&quot;335559740&quot;:276}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:270,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="3" data-aria-level="1"><strong><span data-contrast="none">Stakeholder Management:</span></strong><span data-contrast="none"> Work cross-functionally across partner’s and Roku’s business, product and engineering organizations to help partner deliver the best content viewing experience globally on the Roku platform, while improving Roku platform integrity and monetization objectives.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:100,&quot;335559740&quot;:276}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:270,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="4" data-aria-level="1"><strong><span data-contrast="auto">Shape the partner agreement:</span></strong><span data-contrast="auto"> Work with Business Development and Legal so that technical and operational requirements are reflected in partner agreements.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:100,&quot;335559740&quot;:276}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:270,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="5" data-aria-level="1"><strong><span data-contrast="none">Lead tentpole event response:</span></strong><span data-contrast="none"> Serve as the on-call escalation point for Tier 1 partner tentpole events in the region (which can mean occasional work outside normal hours), triaging incidents by severity and impact, coordinating the cross-functional response (bringing in Partner Engineering for technical diagnosis) and communicating with the partner.&nbsp;</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:100,&quot;335559740&quot;:276}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:270,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="6" data-aria-level="1"><strong><span data-contrast="none">Go-To-Market, Partner Feedback &amp; Competitive Benchmarking: </span></strong><span data-contrast="none">Drive go-to-market (GTM) activities to drive adoption of partner facing features delivered by the Roku platform, collect partner feedback, benchmark Roku vs competitive platform performance to help establish Roku as the preferred platform of choice for partners to distribute and monetize their content globally.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:100,&quot;335559740&quot;:276}">&nbsp;</span></li> </ul> <p></p> <h3><span data-contrast="none"><span data-ccp-parastyle="heading 2">What </span><span data-ccp-parastyle="heading 2">we're</span><span data-ccp-parastyle="heading 2"> looking for</span></span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:320,&quot;335559739&quot;:140}">&nbsp;</span></h3> <p><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:320,&quot;335559739&quot;:140}"><strong><span data-contrast="none"><span data-ccp-parastyle="heading 3">Required</span></span></strong><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:220,&quot;335559739&quot;:100}"> <strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">qualifications</span></span></strong><span data-ccp-props="{&quot;335559738&quot;:280,&quot;335559739&quot;:120}">&nbsp;</span></span></span></p> <ul> <li data-leveltext="•" data-font="" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:270,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">7+ years of experience in partner or account management, or technical program management, with a track record of leading highly visible partner- or customer-facing projects to business outcomes, and of driving schedules, roadmaps and deliverables with partners.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559739&quot;:100,&quot;335559740&quot;:276}">&nbsp;</span></li> </ul> <ul> <li data-leveltext="•" data-font="" data-listid="7" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:540,&quot;335559991&quot;:270,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;•&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Experience working directly with product or engineering team
lightbulb_outline Skills Required
365 - Partner Management
Job Details
payment Salary: Negotiable
work Type: Full time
business Mode: On site
visibility Views: 2
people Applications: 0
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