<p><strong>Senior Conference &amp; Events Manager- New Opening!&nbsp;</strong></p> <p>Located in the heart of London’s iconic West End, Convene Rathbone is set to open in Spring 2027 as one of the city’s most anticipated new Meetings &amp; Events destinations. The 54,000-square-foot venue at One Rathbone Square will combine Convene’s signature hospitality with industry-leading production capabilities to create a new standard for experiential events. Purpose-built for immersive experiences, the venue will support everything from high-profile conferences and brand showcases to luxury receptions and bespoke gatherings, bringing together advanced production technology with exceptional event delivery and meaningful human connection.</p> <p>As a member of our opening team, you will play a key role in shaping the culture, guest experience, and long-term success of one of London’s most exciting new event venues!</p> <p data-path-to-node="1">We are looking for the master of the "big picture" who also happens to have the eye for detail. As our <strong data-path-to-node="1" data-index-in-node="101">Senior Conference &amp; Events Manager&nbsp;</strong>you'll be the go to for all things operations and events. This isn't just about ticking boxes; it’s about leading the charge in creating seamless, "wow" moments for our clients and their guests while keeping the engine room running like a well-oiled machine.</p> <p data-path-to-node="2">From the high-stakes energy of live corporate events to the behind-the-scenes magic of maintenance, you’ll be the go-to leader making sure every square inch of our space shines. If you’re a pro at juggling logistics, inspiring a diverse team, and turning "good" feedback into "where do i sign for next year" status, we want to meet you!</p> <p><strong>What You’ll Do:</strong></p> <p><strong>Day to day operations:</strong></p> <ul> <li>Overall responsibility for the Events Operations</li> <li>Responsible for the Events operations team and Conference Services Team in all aspects of the operation</li> <li>Manage the external cleaning contract with monthly review and consistent monitoring</li> <li>Manage and drive forward the yearly, monthly and unplanned maintenance requirements</li> <li>Ensure that each department works to maintain the highest standards of delivery and customer service in accordance with the company’s standards of performance policy</li> <li>Constantly monitor and review of Front of House operations systems, implementing improvements as appropriate</li> <li>To review and manage the Health &amp; Safety of the venue</li> </ul> <ul> <li>Direct management of the Events operations team and Conference Services Team and oversee staff rotas</li> <li>To ensure effective communication between all FOH departments and with the wider venue</li> </ul> <p><strong>Looking after our guests:</strong></p> <ul> <li>Deliver the highest levels of customer service across all events&nbsp;</li> <li>Constantly seek and monitor client feedback, ensuring that records are being kept up to date</li> <li>Manage and act upon feedback by providing action plans for improvement</li> <li>To ensure any complaints are dealt with professionally</li> <li>To achieve 90% result in Venue Verdict customer feedback and 9-10 Net Promoter score</li> </ul> <p><strong>Looking after the purse strings:</strong></p> <ul> <li>Possess a clear understanding of the company business plan and be responsible for ensuring that all targets relating to FOH are keep in line with the overall objectives</li> <li>Ensure that all tracking and stock control systems are in place with effective stock rotation and monthly counts</li> <li>Control purchases order systems with operations</li> <li>Manage all invoicing and inventory</li> <li>Labour management, ensuring we have the right people in the right places&nbsp;</li> </ul> <p><strong>What We Look For:&nbsp;</strong></p> <p><strong>Commercial &amp; financial management:</strong><strong><br></strong><strong> </strong>Assisting in the running a profitable venue to help towards the company vision</p> <p><strong>Operational management:&nbsp;</strong></p> <ul> <li>Understanding and managing the Client Service and Conference Service departments and teams</li> <li>3+ years leadership experience in event venue management, client/membership experience, hospitality, or a related field.</li> <li>Build and maintain an excellent team to deliver unforgettable experiences for our clients and their guests&nbsp;</li> </ul> <p><strong>Client management:</strong></p> <ul> <li>Maintaining excellent client communication and relations to ensure the client and their guest have an unforgettable experience</li> </ul> <p><strong>We’re Here For You:</strong>&nbsp;</p> <p>Health and Wellness</p> <ul> <li>Private medical insurance</li> <li>Subsidised eye care</li> <li>Subsidised fitness membership</li> <li>Employee Assistance Program: well-being support and personal advice programme</li> </ul> <p>Time Off and Work-Life Balance</p> <ul> <li>25 days annual leave plus bank holidays, and company sick pay</li> <li>Financial Support and Benefits</li> <li>Bonus scheme</li> <li>Interest-free loan for rail season tickets &amp; further education</li> <li>Subsidised bicycle purchase through Cycle to Work scheme</li> </ul> <p>Professional Development and Recognition</p> <ul> <li>Continuous professional and personal development support</li> <li>Employee recognition and reward programs to mark achievements and milestones</li> </ul> <p>Community and Impact</p> <ul> <li>Opportunities to volunteer, donate, and participate in community give-back initiatives</li> <li>The opportunity to have a significant impact on your team and the business in the work that you do</li> </ul> <p>Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.&nbsp;</p> <p>#LI-CD1<br><br></p>

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